Support

MarkClear mobile app and website

Frequently asked questions

What do I get for free?

Every user gets 3 free edits (no account needed): fast quality only, images up to 200 KB and 800×800 px. Higher limits and the Pro quality require credits.

Do credits expire?

No. Credits never expire. Fast edits cost 1 credit, Pro edits cost 2 credits.

How do I get my credits on a new device?

Sign in (Settings → Account) with the same email or Apple ID you used before — your purchased credits carry over automatically. The free quota is per-device and does not transfer.

I made a purchase but my credits didn't increase.

1. Wait a few seconds and reopen the app — unfinished purchases are recovered automatically on the next launch.
2. If credits are still missing, tap Restore Purchases in the Store tab.
3. Still stuck? Email us with the date, the pack you bought, and your Apple ID's order confirmation email — we'll sort it out.

How do refunds work?

Purchases are billed by Apple. To request a refund, contact Apple at reportaproblem.apple.com. After Apple approves a refund, the credits from that purchase are removed from your balance.

What happens to my photos?

Photos are used only to perform the edit you requested and are automatically and permanently deleted from our servers within 24 hours. Save results to your device to keep them. See our Privacy Policy.

How do I delete my account?

In the app: Settings → Account → Delete Account. Deletion is immediate: your email/sign-in data is erased and your tasks and images are removed. Any remaining credits (including purchased ones) are forfeited, so use them first.

The result still shows traces of the watermark.

Try Pro quality, or mark the watermark area slightly wider (include a small margin around it) so the model can fill from clean surroundings.